Program Manager – Domestic Violence, Sexual Assault, Emergency Shelter
JOB DESCRIPTION: Under the direct supervision of a Program Director of the Family Support Council, a Program Manager will oversee services and programs. This position is a full time, salaried ($29K-$35K) at-will position, with paid benefits.
QUALIFICATIONS: The Program Manager will be a leader with at least 1 year of supervisory experience, ideally in the non-profit social services sector, followed by experience gathering and evaluating information and making actionable recommendations to senior leadership. S/he will ideally have experience managing employees for a complex nonprofit with multiple funding sources including government (federal and state) contracts. Under the direct supervision of the Program Director they will manage the day-to-day operations of services assigned including, but not limited to, domestic and sexual violence; temporary housing, advocacy, resources, & referrals; parenting; and community topical presentations. The Manager is a member of the Agency Leadership Team and as such, collaborates regularly and creatively in the areas of human resource management, personnel development, operations’ efficiency, client case management, and grants compliance and reporting.
They should have the following experience and attributes:
- A Bachelor’s Degree in sociology, social work, education, counseling or related field and two years of experience working directly with victims of domestic violence, sexual assault, elder abuse, stalking and harassment, preferred but not required.
- Knowledge of ages and stages of child development, child abuse and neglect, domestic violence and its effects on families, parenting skills training and principles of adult learning.
- Excellent written and oral communication skills.
- Demonstrated leadership ability, team management, and interpersonal skills.
- Excellent analytical and abstract reasoning skills, plus excellent organization skills.
- Previous experience in case managing at-risk and crisis clients required.
- Experience in client database systems preferred.
- Competency in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint) required.
- Responsible for day-to-day operations of the program services of the Agency.
- Supervise direct reports and their associated programs to ensure proper service delivery and client satisfaction.
- Conduct research and attend training to ensure ongoing program compliance with all Federal, State, and County regulations and grant funding sources.
- Work with Leadership Team on grant processes including program development, data collection/analysis, assessment of past performance, narrative information, preparation of Program materials, and monitoring of grant performance, progress, outcomes, improvements, and evaluations.
- Conduct regular meetings with direct reports to understand challenges, concerns, and opportunities to support staff in their roles.
- Facilitate Client Case Management team meeting and follow-up on all issues of referrals and support
- Provide crisis intervention, support services, intakes and initial assessments, and any other Programmatic duties required when other staff is not available.
- Provide back-up for Crisis Line as needed
- Work closely with Program Director on client screening and placement.
- Advocate for sexual assault victims from exam through prosecution; provide court advocacy as needed.
- Act as a liaison between the Law Enforcement community, the Judges/Courts, and the State/Local/Tribal representatives as needed.
- Assist with recruitment/training/screening of Crisis Line volunteers.
- Update Program brochures and marketing materials, manuals, and policies and procedures to ensure accuracy and compliance.
- Assist with any and all Program presentations and utilize staff to assist them in their personal growth and development.
- Organize, schedule, and participate in various Agency meetings (i.e., Domestic Violence Task Force Meetings, S.V.R.T., MDT, etc.) and conduct follow-up if required.
- Develop surveys to assess the client and community partner satisfaction with the Agency’s Programs Director and services.
- Advocate for sexual assault victims from exam through prosecution; Provide court advocacy as needed.
- Maintain all documentation for Programmatic services including but not limited to client files, statistical data, and Programmatic curricula.
- Facilitate the compilation of Program data monthly and complete reports required by Grant funders.
- Conduct research periodically regarding “best practice” standards for Programs Director provided by the Agency; make changes as appropriate; educate staff to changes and improved presentations as needed.
- Provide education and outreach to local law enforcement, social services, service clubs, community partners, the school district, and the communities-at-large within the service area of Douglas County.
- Schedule and/or assist with presentations on, but not limited to, Domestic Violence, Dating Violence, Elderly Abuse, Sexual Assault and Date Rape Drugs.
- Assist the Program Director in all fiscal and human resource areas as needed.
- Other duties as assigned by the Program Director.
The above is a summary of the duties and responsibilities of this position. It is not meant to be all inclusive of tasks and responsibilities, thus other related activities or tasks may be assigned during the course of employment.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of applicable laws and protocols governing victim confidentiality.
- Ability to establish and maintain effective working relationships with diverse communities, agencies and staff.
- Ability to communicate effectively both orally and in writing with tact, diplomacy and sensitivity.
- Ability to work independently with minimal supervision.
- Ability to communicate well with grant administrators.
- Participate in corporate policy development as a member of the senior management team.
- Represent the company to partners, including other non-profits, financial institutions, investors, foundation executives, auditors, public officials, etc.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Generally indoors within a controlled environment.
- This is an exempt position under the Fair Labor Standards Act which may require working beyond the normally scheduled work week, modifying existing work schedules or flexing hours to meet with collaborators and communities.
- As a condition of employment, employees may be required to utilize their private vehicles in the performance of their duties but will be reimbursed for mileage.
- Valid driver’s license required.
- Pre-employment criminal background check and drug screening required.