Hope’s Haven – Supervised Visitation or Exchanges

hopes-haven-logoSupervised visitation is the contact between a non-custodial parent and one or more children in the presence of a neutral third party. The role of the third-party, or monitor, is to record the events of the visit and to ensure the safety of all parties.

Fees for Services

Both parents must participate in the intake process before visitations can begin!  Fees are paid at the time of visitation reservation.  Fees may be paid by credit card or money order payable to the Family Support Council only.

The non-custodial parent must arrive at Family Support Council no later than 15 minutes prior to the visit. Upon arrival the non-custodial parent must place their car keys and cell phone in the safe. These items will be returned once the visit completed.

Payment must be received at least 48 hours prior to the scheduled visitation appointment.  It is the responsibility of the non-custodial parent to do this before every visit, no reminder will be sent. If payment is not received 48 hours before each scheduled visitation that week’s visit will be cancelled.  If there are two (2) consecutive visitations that are missed or cancelled Family Support Council may terminate services.

Intake Fee: $50

Supervised Visitation monitoring: $35-50* / Hour / Staff

Once the intake process is complete, each case will be assigned a unique link to pay for supervised visitation. If you have misplaced your link, or need it resent, either email your case manager, or call 775-782-8692.

Telephone/Web-cam monitoring: $35-45* / Hour / Staff    (must provide own web-cam)

Once the intake process is complete, each case will be assigned a unique link to pay for Telephone/Web-cam monitoring. If you have misplaced your link, or need it resent, either email your case manager, or call 775-782-8692.

Custody Exchange monitoring: $20* / Exchange / Staff

Once the intake process is complete, each case will be assigned a unique link to pay for Custody Exchange monitoring. If you have misplaced your link, or need it resent, either email your case manager, or call 775-782-8692.

*CANCELLATION FEE SCHEDULE

  • Fees for visitations canceled less than 24 hours in advance are non-refundable!
  • Fees for visitations canceled less than 48 hours but more than 24 hours  in advance are refunded at a rate of 50% of scheduled fees!
  • Fees for visitations canceled more than 48 hours are refunded in full.

Supervised Visitation Intake Packet

Supervised Visitation Services

Both parents must participate in the intake process before visitations can begin.

Visitation Procedures:

  • Monitor will be present at all times during visitation and is monitoring from the moment of arrival.
  • All contact between child/children and the non-custodial parent shall take place within monitor’s hearing and sight at all times. Parents and children must speak English unless an interpreter is available.
  • Custodial and visiting parent will adhere to monitor’s guidance at exchange and during scheduled visitation.
  • Non-compliance with guidelines or challenging the authority of the monitor may lead to termination of services at the discretion of the monitor.
  • Any and all visits may be recorded both audibly and visually by the Family Support Council.
  • Family members or friends who participate in visitation must comply with guidelines.

Please Note:

  • Monitor will only convey information between parents regarding child/children’s medical needs and/or visitation and exchanges.
  • Unless medically authorized or prohibited, dietary requests are not monitored or enforced.
  • Custodial and visiting parents are required to meet the needs of child/children during visitation times (ie, bring diaper bag, baby food, changes of clothes, etc.)
  • Except for late cancellations and emergencies, calls to the monitor should be made Monday through Friday between the hours of 8:00 am and 5:00 pm.
  • Visitations are at a 2-hour maximum and can be ended at the discretion of the monitor with no refund.

 

Rules of Conduct

The following is prohibited during supervised visitation:

  • Inappropriate demands for physical contact, foul language, shouting, threats of violence or abuse, attempts to move child/children out of sight or hearing of monitor.
  • Passing of correspondence or messages to the other parent (such as regarding legal matters) through child/children or monitor.
  • Using the visitation for the service of court documents.
  • Sharing of detailed court information or court documents with the child/children  and/or making of promises about future living arrangements, time sharing or visitation modifications. Visit discussions should focus on the present to avoid pressure and/or disappointment.
  • Speaking negatively about the other parent, his or her family or designee in front of the child/children and/or questions about the other parent’s whereabouts or activities.
  • Permanent alterations of child/children during visitation without prior written consent of custodial parent. Alteration includes but is not limited to haircuts, tattoos, body or ear piercing.
  • Smoking in the presence of the child/children or monitor.
  • Weapons or any articles that could be used a weapon at site of visitation.
  • Contact or confrontation between parents during exchange or visitation.

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